The project had all the ingredients for a successful Experience Design recipe: the right product; the right mission and values; and the right team. The Organizational Mission: To assist patients in achieving the highest quality of life possible while remaining at the lowest practical level of care. Dig into the details to learn How Building… Read more
Regarding: User Experience
World Usability Day is an annual event that is meant to share and promote the thinking, the processes, and the outcomes that result from usability and user-centered design. The theme for 2013 was Healthcare. I was fortunate to work with the Colorado chapter of HIMSS on this year’s event. We had a great lineup of… Read more
For what seems like forever marketing firms have convinced businesses to believe that surveying customers about their opinions is a good way to learn about what people need. Not true. If we want to know what people need, we should look at and understand their behavior. User experience research is about going beyond collecting opinions…. Read more
It’s true that having designers focused on usability and user experience is an important aspect of any quality product. Here’s the thing, user experience should be a focus for everyone involved in the product, not only designers.
I’ve been asked this question throughout my career both from clients, potential employers and colleagues. I’m not sure why, but I’m always a little taken aback when asked, “Are you a researcher or a designer?” As a younger designer I would have emphatically answered, “I’m a designer, of course!”. Why wouldn’t I answer this way?… Read more