Bringing UX thinking into an organization is about more than just proclaiming that you’re focused on UX. It’s about changing process, sure, but it’s more than that. It’s about changing attitudes. It’s about making UX a central organizational value that guides behaviors and decision-making. Part 1 of a two-part series. Valuing user experience is no… Read more

I’ve been asked this question throughout my career both from clients, potential employers and colleagues. I’m not sure why, but I’m always a little taken aback when asked, “Are you a researcher or a designer?” As a younger designer I would have emphatically answered, “I’m a designer, of course!”. Why wouldn’t I answer this way?… Read more

I’ve been asked about the meaning behind this site’s title enough to finally give it more explanation. I’ve always been interested in cognitive and behavioral psychology. In particular, how technology and human interaction with computers is influencing how humans think and behave. I think it’s safe to say our everyday behaviors are a collection of… Read more

We’re hip. We’re in. People like us. It feels good, right? We’ve spent years banging our heads against the corporate wall and desperately evangelizing UX to anyone that would listen. All this effort feels like it has finally paid off. I can’t walk down the street or flip through my inbox without running into a… Read more

Beyond my work with the Human Factors team at Qwest, I teach a graduate class at the University of Denver. Regularly our class engages in conversations around Don Norman’s Action Cycle. Recently, posted a video of Norman from the early 90’s. It seemed timely, for me anyway, so I thought I’d post an illustration… Read more